Shipping Policy – Serivalo

Last updated: August 2026

At Serivalo, we work to deliver your order safely and efficiently, no matter where in the world you are.

1. Shipping areas

We currently ship worldwide.

Some destinations may have specific restrictions due to customs or carrier availability. If your country is not available at checkout, contact us at support@serivalo.com before ordering.

2. Processing

Orders are processed within 2–5 business days.

During periods of high demand, promotions, or holidays, processing times may be extended.

3. Delivery times

Estimated delivery time varies depending on your destination country:

• 📦 United States, Mexico, and Colombia: 10–14 business days on average (after processing)
• 🌍 Rest of the world: 12–20 business days on average (after processing)

Delivery times are estimates and are not guaranteed. Serivalo is not responsible for delays caused by:

• Carriers
• Customs and import procedures
• Weather conditions
• Events beyond our control

4. Duties, taxes, and customs

Serivalo covers the duties and import taxes on your order. You will not have to pay any additional charges for this when receiving your package.

5. Delivery confirmation

Once an order is marked as "Delivered" in the carrier's official tracking system, the delivery obligation is considered fulfilled.

Serivalo is not responsible for loss or theft occurring after delivery confirmation.

6. Incorrect address

The customer is responsible for providing a correct and complete address, including postal code and any information required for international shipments.

We are not responsible for:

• Packages shipped to incorrect addresses provided by the customer
• Orders lost due to address errors

Once an order enters processing, address changes are not guaranteed.

7. Lost packages or incidents

If a package is lost in transit (before being marked as delivered), we will open an investigation with the carrier.

We may request:

• Identity confirmation
• Address verification
• Additional documentation

Any replacement or refund will be subject to the outcome of the investigation.

8. Tracking

A tracking number will be sent by email once your order ships. It may take up to 48 hours to become active in the carrier's system.

9. Partial shipments

Some orders may be shipped in multiple packages at no additional cost to you.

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Questions about your shipment? Email us at support@serivalo.com, support hours Mon–Fri 9AM–5PM (EST).