Privacy policy
PRIVACY POLICY – SERIVALO
Last updated: August 20, 2026
Serivalo is operated by HAYVER LLC, a limited liability company registered in the state of Florida, United States ("Serivalo", "we", "us"). We operate this store and website, including the data, content, features, tools, products, and services, to provide you with a personalized shopping experience (the "Services"). Serivalo uses Shopify's technology to provide these Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make purchases or transactions through the Services, or when you otherwise communicate with us.
If there is any conflict between the Terms of Service and this Privacy Policy, this Policy shall control solely with respect to the collection, processing, and disclosure of your personal information.
By using the Services, you confirm that you have read this Policy and understand how we handle your personal information.
1. Personal information we collect
"Personal information" means any data that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified data.
Depending on how you interact with the Services, we may collect the following categories:
Contact details
Name, address, billing address, shipping address, email address, phone number.
Financial information
Credit or debit card, payment information, transaction details, and payment methods.
Account information
Username, password, security questions, preferences, and settings.
Transaction information
Products viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled, and your purchase history.
Communications
Information provided in inquiries, complaints, or support requests.
Device information
IP address, browser, network, unique identifiers, and other technical data.
Usage information
How you browse, interact with, and use the Services (pages viewed, time spent, clicks, etc.).
2. Sources of Personal Information
We may collect information from:
- Directly from you: when you create an account, place an order, contact support, etc.
- Automatically: through cookies, server logs, browser data, and similar technologies.
- Service providers: such as payment processors, marketing tools, logistics, or analytics.
- Business partners or third parties.
3. How we use your personal information
Depending on your interaction with the Services, we may use your information to:
1. Provide, personalize, and improve the Services
To process orders, manage shipping and returns, remember your preferences, offer you recommendations, allow you to post reviews, and improve the user experience.
2. Marketing and advertising
To send you promotions by email, SMS, or other means, and to show you ads within and outside our Services, based on your activity and interests.
3. Security and fraud prevention
To authenticate your account, detect suspicious activity, prevent misuse, and ensure the security of the site.
4. Communicating with you
To provide you with support, respond to inquiries, update you about orders, and maintain our relationship with you.
5. Legal compliance
To respond to legal requests, investigations, regulatory obligations, or litigation.
4. How we disclose your personal information
We may share your personal information with:
Shopify and service providers
To process payments, store data, manage shipping, analyze traffic, carry out advertising, provide technical support, etc.
Marketing and advertising partners
To show you personalized ads based on your activity within and outside Serivalo. Each partner uses your information according to its own policies.
Third parties authorized by you
For example, if you decide to ship products to another person or use social features.
Our affiliates or corporate group
In business transactions
Mergers, acquisitions, asset sales, restructurings, or insolvency proceedings.
Legal compliance
To respond to court orders, investigations, or government requests.
5. Relationship with Shopify
The Services are hosted by Shopify, which may process your personal information to operate and improve the platform. Shopify may also use data derived from your activity on this store and on other Shopify stores for advanced personalization and security features.
For more information on how Shopify handles your data and your rights: 🔗 https://privacy.shopify.com/en
6. Third-party sites and external links
The Services may include links to external sites. Serivalo is not responsible for the content, security, or privacy practices of such sites.
Any information you post in public areas or on external platforms may be visible to other users. This includes posts on social media linked to our Services.
7. Children's data
The Services are not directed to children, and we do not knowingly collect personal information from children under applicable law. If you believe a child has provided us with information, please contact us to have it removed.
8. Security and retention of information
While we apply reasonable security measures, no system is completely secure. Transmission of data over the Internet may not be entirely secure.
We retain your information only for as long as necessary to:
- Maintain your account
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce internal policies
9. Your rights and choices
Depending on your jurisdiction, you may have the following rights:
- Access to your personal information
- Deletion of your data
- Correction of inaccurate data
- Portability of data
- Opt-out of the sale or sharing of data for personalized advertising
- Objection to the use of your data for targeted ads
You can exercise your rights within the Services or by writing to us at support@serivalo.com.
You may also send global privacy signals (Global Privacy Control). Shopify will honor such signals where applicable.
We will not discriminate against you for exercising your rights.
10. Communication preferences
You can unsubscribe from promotional emails at any time. We will still send you non-promotional communications related to your account or orders.
11. Complaints
If you have a complaint about how your data is handled, please contact us. Depending on your country, you may also reach out to your local data protection authority.
12. International transfers
We may transfer and process your data outside your country. When data is transferred from the EU or the UK, we use valid legal mechanisms such as the Standard Contractual Clauses (SCCs).
13. Changes to this Privacy Policy
We may update this Policy to reflect changes in our practices or legal requirements. We will post the updated version and revise the "Last updated" date.
14. Contact
If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us:
📧 Email: support@serivalo.com 🏷 Legal entity: HAYVER LLC 🏷 Address: 7901 4th St N Ste 300, St. Petersburg, FL 33702, United States
(If applicable, you can also contact us at the phone number posted on our website.)