Refund policy

REFUND AND WARRANTY POLICY – SERIVALO

Last updated: August 2026

At Serivalo, we trust that SculptPro™ works when used consistently. We do not accept returns for change of mind — instead, we back your purchase with a real Results Guarantee, designed for those who actually use it and don't see the expected results.

1. Results Guarantee

You have 90 days from the delivery date to request a refund if you used the product consistently and did not notice smoother, firmer skin.

To qualify, you must show:

  • Consistent use for at least 60 days, following the recommended frequency (5–8 min per area, 3–4 times per week)

  • Evidence of that use: before-and-after photos, or videos of use during the period

  • Having contacted our support team within 90 days of delivery to file your case

If your request meets these conditions, we process the refund to your original payment method per section 4. This guarantee covers the purchase of the SculptPro™ and does not include accessories, gels, or other products purchased separately, unless they were part of a specific promotional bundle.

We do not accept returns for change of mind. Outside of this Results Guarantee and cases of defects (section 2), all sales are final.

2. Defective or Damaged Products

If your SculptPro™ arrives with or develops a manufacturing defect, contact us and we will send you a replacement.

To process your case, we need:

  • Order number

  • A clear video showing the defect or malfunction

Once the defect is confirmed, we will send your replacement at no additional cost.

3. How to Start Your Request

Email us at 📧 support@serivalo.com including:

  • Order number

  • Reason for your request (results guarantee or defect)

  • Corresponding evidence: usage photos/videos (results guarantee) or defect video (damaged product)

All requests must be authorized before any return shipment. Items sent without prior approval will not be accepted.

4. Refunds

Once your evidence has been validated and your request approved under the Results Guarantee:

  • The refund is issued to your original payment method

  • It may take 5–10 business days to process

  • Original shipping costs are non-refundable

If more than 15 business days have passed since approval and you don't see your refund reflected, contact us.

Questions about your warranty or order? Email us at support@serivalo.com, support hours Mon–Fri 9AM–5PM (EST).