Política de reembolso

REFUND AND GUARANTEE POLICY – SERIVALO

Last updated: August 2026

At Serivalo we trust that the Glycolic Acid Exfoliating Body Stick works when used consistently. We do not accept returns for change of mind, instead we back your purchase with a real Results Guarantee, designed for those who do use it and do not see the expected change.

1. Results Guarantee

You have 60 days from the delivery date to request a refund if you used the product consistently and did not notice smoother skin.

To qualify, you must show:

  • Consistent daily use for at least 30 days, applying it directly to the affected area once a day as directed

  • Evidence of that use: before and after photos, or videos of use during the period

  • Having contacted our support team within 60 days of delivery to register your case

If your request meets these conditions, we process the refund to your original payment method as described in point 4. This guarantee covers the purchase of the Glycolic Acid Exfoliating Body Stick and does not include the ebook or other items purchased separately, unless they were part of a specific promotional bundle.

We do not accept returns for change of mind. Outside of this results guarantee and cases of defect (point 2), all sales are final.

2. Defective or Damaged Products

If your body stick arrives with or develops a manufacturing defect, contact us and we will send you a replacement.

To process your case, we need:

  • Order number

  • A clear photo or video showing the defect or problem

Once the defect is confirmed, we will send your replacement at no additional cost.

3. How to Start Your Request

Write to us at 📧 support@serivalo.com including:

  • Order number

  • Reason for your request (results guarantee or defect)

  • Corresponding evidence: photos or videos of use (results guarantee) or a photo or video of the defect (damaged product)

All requests must be authorized before any return shipment. Items sent without prior approval will not be accepted.

4. Refunds

Once your evidence has been validated and your request approved under the Results Guarantee:

  • The refund is issued to your original payment method

  • It may take 5 to 10 business days to process

  • Original shipping costs are non refundable

If more than 15 business days have passed since approval and you do not see your refund reflected, contact us.

Questions about your guarantee or your order? Write to us at support@serivalo.com, business hours Mon to Fri 9AM to 5PM (EST).